What If Technology Had a Heart? At Geneia, It Does | Geneia

What If Technology Had a Heart? At Geneia, It Does

January 05, 2017
Mark A. Caron, CHCIO, FACHE / Chief Executive Officer, Geneia

At Geneia, we have one purpose - to transform healthcare for the better. As a team who has spent our careers working in healthcare, we know intimately:

  • The shepherds of this transformation are the people on the frontlines of healthcare: physicians, nurses, physician practice managers, health system administrators, health plan medical staff, and human resources leaders; and
  • Technology needs to simplify the work of these transformers and empower them to lower the cost and improve the health of the populations they serve.

That’s why our staff of physicians, nurses, technologists, analytics experts and business professionals have created a suite of solutions to help real people navigating the challenging demands of healthcare – people like Dr. Jody Allen, who regains 90 minutes each and every day; Val, who trimmed claims costs by 2 percent; Jody, who reduced out-of-network referrals by 5 percent while improving care coordination; and Curt*, who used our analytics and insights platform to find $500,000 in savings on employee medical costs.Doctor Jody Allen

When we’re creating our products, we start by articulating the most pressing issues of transformers like Dr. Allen and Curt, and trying to remedy their challenges by asking ourselves two important questions:

  • What if technology had a heart?
  • What if technology could …

Then our team of healthcare veterans combines this deep knowledge of customer needs with the most advanced technology and analytics to imagine what’s possible and bring it to fruition.

Take the issue of physician burnout, for example.

Numerous studies including a Geneia survey have shown escalating physician burnout. Our survey found alarming levels of physician dissatisfaction, including:

  • 78 percent of physicians said they frequently feel rushed when seeing patients,
  • 84 percent said they feel like quality patient time may be a thing of the past, and
  • An overwhelming majority – 87 percent - said that the “business and regulation of healthcare” has changed the practice of medicine for the worse.

Even more illuminating, we asked physicians to describe in their own words the obstacles that detract from their “joy” in practicing medicine. Nearly 97 percent said they are no longer experiencing joy in medicine, and offered comments such as:

“The joy is interaction with people. The greatest detractor from this is the record keeping and quality data inputs that have mushroomed with EHR.”

“I always feel behind, stressed and overworked.”

“I feel like I work on an assembly line.”

So we asked, “What if technology had a heart and could restore the Joy of Medicine to frustrated and burned out physicians?” and answered, “At Geneia, it does.”
Knowing the opportunity to create meaningful patient relationships is the reason many chose the practice of medicine, we embarked on a journey to create a solution that allows physicians to have at their fingertips a true 360-degree view of each patient – one that incorporates interactions with all providers, even out-of-network ones, all medications, even those that were not filled or refilled, all labs and diagnostic tests, regardless of who ordered them, analytically-driven insights around disease prevalence, and even the patient’s financial reality in terms of health insurance, co-pays and deductibles. Just as importantly, our solution also helps physicians regain time in their day, which they can use however they choose – whether it’s spending more time with higher-need patients or with their families.

I encourage you to read Dr. Allen’s story. Like the clinicians at Commonwealth Physicians, he uses our Theon® analytics platform to regain 90 minutes a day and rediscover the Joy of Medicine.

Another example is our work to help chronically-ill patients and their treating providers. The question we asked was, “What if technology had a heart and could keep the chronically-ill in their homes and out of hospitals?” At Geneia, it does.

Our answer: @HomeSM remote patient monitoring.

Jack JonesGeneia’s @HomeSM remote patient monitoring combines predictive analytics, state-of-the-art technology, and in-home clinical support and enables treating providers, and in some cases the patients themselves, to detect clinical deterioration earlier and act before an emergency department visit or hospitalization is required.

The results:

  • Slowed disease progression,
  • A 45 percent reduction in acute hospital admissions, and
  • A 37 percent increase in medication adherence.

Equally important to those of us at Geneia is overall patient satisfaction rate of 96 percent and the stories of people like 97-year-old Emma Smith, who has been able to avoid the hospital for nearly a year and continues to live at home, and 75-year-old Jack Jones**, who has gone 18 months and counting without a hospitalization for heart failure.

I hope you’ll tune in for future posts. I’ll be sharing our answer to questions like:

What if technology had a heart and could help physicians, health plans and employers …

  • Identify and improve the health of those on the brink of illness?
  • Direct care management resources to those most likely to benefit?
  • Predict the best way to effectively engage at-risk patients in their health?

* The experiences of Dr. Allen, Val, Jody and Commonwealth Physicians are illustrative examples based upon the actual experience of Geneia clients. This information is provided for illustrative purposes only. These people are fictional and not intended to represent specific persons. Any direct similarities to any real person are purely coincidental and unintentional.
** The stories of Emma Smith and Jack Jones are used with permission. Names, likeness and certain identifying details have been changed to protect the privacy of individuals.

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