Make 2018 Your Year of Quality | Geneia

Make 2018 Your Year of Quality

January 18, 2018
Heather Lavoie, Chief Strategy Officer


Image of First Female US Secretary of State - Madeleine K. Albright

The New Year is upon us and, as usual, we have all hit the ground running. Despite the busy pace we set for ourselves, I find myself reflecting on where Geneia has been and where we have yet to go. As a human, I strive to continuously grow. In our work, growth is reflected as improvement. And improvement measured is viewed as quality. As a team, we continuously strive to improve, in terms of the clinical work we perform and in the products we build. This theme, this driving force of continuous quality improvement is central to everything we do and is core to our company values. 

At Geneia, we believe in the healing power of personalized, patient-centered care, where all patients have a meaningful and trusted relationship with a physician and care team; where healthcare systems are designed and function optimally in support of improved health; and where physicians and care teams are inspired and find joy in practice.

This belief manifests in our ongoing efforts to expand the power of data, advanced analytics, clinical support and education to holistically drive quality improvements across a variety of metrics. From day one, we harnessed and leveraged this power to improve physician workflows, simplify reporting and enable the delivery of higher quality, cost-controlled, patient-centered healthcare.  

As a result, our clients enjoy sustained and ever-improving top quality ratings, accreditations and shared savings. They reap the rewards of more productive and collaborative relationships with their value-based provider and employer partners. 

Our dedication to quality has not gone unnoticed. Chilmark Research named Geneia a top care management solution in its 2017 Care Management Market Trends Report. The quality of our clinical efforts combined with our technology platform is reflected in the statistically significant HEDIS® improvements we have been able to achieve year over year and in our multiple NCQA certifications and accreditations. 

Arial Image of outside of the Geneia building referencing Chilmark Research

The accolades and recognition provide validation and a sense of pride in our team. But, for me, I’m more interested in actively seeking ways to improve. How can we continue to improve the quality of our offering so our clients can collaborate to deliver even better healthcare services to the members, patients and employees they serve?
Answering this question is not a singular activity, but something we ask ourselves over and over. We are always striving to improve across the board. By way of example, our data sandbox provides fertile ground for our scientists to explore artificial intelligence and machine-learning algorithms to aid our nation in its fight against the opioid epidemic. It enables us to test increasingly sophisticated models to help predict illness, hospitalization and non-compliance in the ardent pursuit of improving health. Our clinical and educational teams constantly research, practice and refine methodologies to help provider practices in their ongoing shift to value-based care. Our remote patient monitoring program will expand into new disease groups to help more people age at home safely. 

I meet this New Year with a rosy outlook and with anticipation to see just how we will grow. 


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