It’s high time hospitals and health systems opened the digital front door | Geneia

It’s high time hospitals and health systems opened the digital front door

August 13, 2020
Heather Staples Lavoie, President & CEO


A digital front door helps improve patient satisfaction, quality outcomes and costs

hospitals and health systems are hurting. They’re navigating devastating declines in inpatient and outpatient visits and corresponding decreases in revenue.

Exacerbating the problem, more than 60 percent of patients say they’ll wait one to six or more months to access regular care due to fear of contracting COVID-19. In addition to general fears, patients face considerable financial constraints. More than three quarters (78 percent) say they would skip at least one medical visit due to cost concerns.

A personalized approach with a digital front door foundation can greatly increase patients’ comfort and willingness to return to routine care, and help reverse steep declines in hospital and provider revenues.

To help hospitals and health systems, Geneia has released a new white paper, It’s high time hospitals and health systems opened the digital front door: Why Hospitals and Health Systems Are Implementing a Digital Front Door Strategy.

In this timely resource, we define digital front door, present detailed examples of the strategy in action and discuss how the strategy improves patient satisfaction, quality outcomes and costs. Whether the digital front door is a new or very familiar concept to you, we are confident this white paper can help.

Download it today.

Learn more


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