Hamp Hampton shares payer, telehealth and behavioral health insights on Geneia’s podcast.
Health Plans

Geneia Conversations: Payers, Telehealth and Behavioral Health

May 26, 2021
In January, psychotherapy became the most common telehealth procedure.
President and CEO


Let me begin by sharing some daunting statistics about the state of mental health during the COVID-19 pandemic:

  • About four in 10 adults in the U.S. have symptoms of anxiety or depressive disorder, up from one in ten adults with these symptoms between January and June 2019.
  • Four times more people are reporting symptoms of anxiety or depressive disorders and 2.5 times more say they are experiencing suicidal ideation. Annual drug overdose deaths increased 24 percent between June 2019 and June 2020.
  • Many patients have more than one mental disorder. “Depressive illnesses tend to co-occur with substance abuse and anxiety disorders.”
  • For those with depression, there is a 40 percent increased risk of developing cardiovascular and metabolic diseases, as compared to the general population.

In the pandemic, Americans have increased their use of telehealth for mental health:

  • In January 2021, for example, 60-minute psychotherapy became the most common telehealth procedure.
  • That same month, the proportion of telehealth visits to a psychologist or psychiatrist was 3.3 times higher than virtual primary care appointments.
  • The volume of behavioral health-related telehealth visits increased 25 percent between 2019 and 2020.

Payers, Telehealth and Behavioral Health

That’s the context for a recent roundtable discussion among health plan executives about the implications of behavioral health and telehealth trends. The session was led by Hamp Hampton, Cadalys chief revenue officer, and Dr. Jose Quesada, Salesforce vice president global healthcare, and Hamp shares the key insights and takeaways from their conversations in this new episode of the Geneia podcast,

“Being able to have a user experience for their behavioral health providers is really important. So is the ability for providers to see across the entire landscape of each patient and to have automated workflows to improve provider engagement and ultimately member experience.”

Hamp also offers perspectives shared by roundtable participants, including: 

  • How are payers shifting their approach to manage the increase in demand for mental health services coupled with limited provider availability?
  • How are payers managing the demand for telehealth services?
  • How do payers view the role of technology in facilitating better strategies and more effective collaboration?

Geneia and Cadalys Partnership

ICYMI, in January, Geneia and Cadalys announced a partnership to provide holistic population management solutions built on Salesforce Health Cloud. As we said then, the combination of Cadalys, Geneia and Health Cloud capabilities creates a cost-effective and nimble way for healthcare payers to empower their teams with data and optimize operations in four key areas:

  1. Out-of-the-box analytics, predictive models and dashboards available from the digital front door of member services all the way through to the clinical team in care management.
  2. Holistic workflow-driven utilization management/case management and population health approach.
  3. Pre-configured support for NCQA accreditation under the new population health standards.
  4. Automated, rules-based workflows to streamline critical processes like prior authorizations, care planning and social determinants of health.

As Hamp highlights during the podcast, the combination of Cadalys, Geneia and Salesforce “is the true definition of one plus one equals five.”

Listen now to Geneia Conversations: Redefining Healthcare to hear Hamp Hampton, chief revenue officer for Cadalys, discuss behavioral health and telehealth as well how Cadalys, Geneia and Salesforce are collaborating to help health plans address these and other mission-critical areas impacting the patient experience today, and tomorrow.