Horizon selects Geneia to accelerate member healthcare | Geneia

Horizon Healthcare Services Inc. selects Geneia to accelerate member-centric healthcare

November 13, 2018

Horizon selects Geneia to accelerate member-centric healthcare


New Jersey's largest health plan to use Geneia's Theon® platform to effectively anticipate and meet the diverse needs of its 3.8 million members

Harrisburg, PA – Geneia, a healthcare analytic solutions and services company that is simplifying the evolution to value-based care, announced today a multi-year collaboration with Horizon Healthcare Services Inc., New Jersey's oldest and largest health insurer. In teaming up with Geneia, Horizon will use Geneia's Theon® platform built on Salesforce Health Cloud to create a 360-degree view of its 3.8 million members and deliver a coordinated and personalized member experience across all channels.

“Horizon is committed to using innovative tools that allow us to understand and anticipate our members’ needs, meet their expectations and improve their healthcare experience,” said Horizon Senior Vice President and Chief Information Officer Douglas E. Blackwell. “The addition of the Theon® platform to our existing information technology infrastructure will accelerate our transformation to member-centric care and improved health outcomes.”

Horizon will use Geneia’s Theon® platform to create a comprehensive and complete view of its members, which will accelerate achievement of its goal to deliver coordinated, member-centric services and care management. The platform will be used by Horizon care managers, care coordinators and value-based provider partners to improve payer-provider care coordination.

Geneia’s Theon® platform has a proven track record of improving outcomes for health plans, physicians, hospitals and patients, including:

  • Acute inpatient admissions reduced by 4.7-7.2 percent
  • Readmissions lowered by 8-14.8 percent
  • Emergency visits decreased by more than 8 percent
  • Physician administrative burden reduced by 60-90 minutes per day, per physician
  • HEDIS® quality measure performance improved
  • Medicare Star ratings increased and maintained year over year

"Horizon is one of the most transformative and collaborative health plans in the country," said Geneia CEO Mark A. Caron, CHCIO, FACHE. "We're thrilled to partner with them to help deliver the kind of personalized and coordinated member-centric care that meaningfully improves the health, engagement and satisfaction of its members, their physicians and care teams."

"The Theon® platform built on Health Cloud brings together Geneia's expertise in population health management and Salesforce's track record in customer and patient relationship management," said Salesforce VP of Healthcare and Life Sciences Mike Luessi. "Horizon will now be able to quickly deliver on the promise of member-centric care and satisfy the increasing expectations that consumers and providers have of health plans."

To learn more about the Theon® platform, see http://marketing.geneia.com/salesforce-products/.

Salesforce, Health Cloud and others are among the trademarks of salesforce.com, inc.


Geneia LLC is a healthcare analytic solutions and services company that focuses on improving systems to support personalized, patient-centered care. We help clients improve outcomes, lower costs and restore the Joy of Medicine to physician practice. Our technology, education and training, insights and clinical services simplify the evolution to value-based care and drive alignment and collaboration among healthcare providers, health plans and employers. The company has offices in Harrisburg, PA and Manchester, NH. To learn more, visit Geneia.com (https://www.geneia.com) or connect with us on TwitterLinkedIn and Facebook.