Privacy Statement | Geneia

Privacy Statement


Effective Nov. 1, 2013

Geneia respects your right to privacy. When you visit this Site, we may collect information on two different levels about your visit:

Anonymous statistics collected as you browse the Site
Personal information you knowingly give us
We want you to be aware of how we collect and handle information on our web site. Click on the topics below for details on our Internet Privacy Policies:

What information does this web site collect?

Geneia collects personally identifiable information such as name, address, and email address, when you knowingly provide it to us in specific situations. Our web servers automatically collect statistical information about your visit such as pages visited and which browsers are used to visit our site. None of this information is associated with you as an individual (see information about cookies).

What happens when I provide personally identifiable information on this web site?

Any personally identifiable information you give us on this Site will be used to provide the product, service or information you have requested or for which you registered.

Do you sell or give my information to non-Geneia companies?

Your personally identifiable information, including your email address, gathered on this Site will not be sold, rented, licensed or otherwise shared with third parties. The only exceptions are the following:

You specifically authorize Geneia to share your information with another company.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our web site.
Disclosure is necessary to protect the safety of customers, employees, or property.
If you provide individually identifiable information at an event Geneia sponsors with another company, or if you register on a co-sponsored web site, you may be providing the individually identifiable information to the co-sponsor. Review the privacy statement at the event or on the co-sponsored Site to learn how the partner uses this information. Be assured that Geneia uses this information in accordance with this privacy policy.

Do you accommodate links to other Sites?

Yes, our Site contains links to other web sites. We are not responsible for the content or the privacy practices employed by other Sites.

What does Geneia do with non-personally identifiable information collected automatically?

Geneia uses cookies to collect this type of information in order to enhance your online experience. A cookie is a small data string our server writes to your hard drive that contains your unique user ID for our web site. We use cookies to deliver Web content specific to your interests. You may choose to change your browser settings to disable cookies. Please be aware that cookies may be required to complete certain functions on this web site. No personally identifiable information is contained in cookies used by the web site. The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our Site.

Does Geneia use the information provided online to profile its customers?

No. Geneia does not combine offline information about you with the online information that you provide on our web site.

How you can update or correct your information?

If you would like to update, correct, or delete any information you have sent us via this web site, please email us. Please indicate in the email body copy changes you would like to make.


At times, we may utilize email to:

Respond to a site visitor's email.
Respond to general inquiries, feedback or other inquiries.
To send information that a visitor has requested.
We will retain your information for as long as it is needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security issues

Geneia takes precautions to protect its users' personal nonpublic information. When users submit sensitive information to us, the information is protected both online and offline. When a login page or form asks users to enter sensitive information, that information is protected with encryption software, specifically SSL (Secure Sockets Layer) with high encryption (128 bit level). While on a secure page, such as the general inquiry form, the lock icon on the bottom of the web browser becomes "locked." While we use SSL encryption to protect sensitive information online, Geneia also takes steps to protect user information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Geneia employees must use password-protected screen savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. In addition, all employees are kept up-to-date on Geneia security and privacy practices. The servers that store personally identifiable information are kept in a secure environment.

Changes to this privacy statement

If a material change is made to this privacy statement and/or the way we use our customers' personally identifiable information, we will post the nature of such change on our web site. You may contact us by email, by telephone at 866.267.9894 or mail us at:

P.O. Box 772618
Harrisburg, PA 17177-2618