Support Services | Products and Services | Geneia

Every second counts. Optimal performance is a must. But when you need assistance, count on us.

Geneia has the knowledge and accessibility you need to support a successful implementation. Our team of highly trained experts is prepared to address questions spanning cloud architecture, hardware setup, interoperability, implementation customizations and workflow processes. Geneia’s model of cross-collaboration assures our clients of a smooth hand-off from training to the dedicated support team so your unique needs and customizations are not lost or forgotten. Our process of handling client calls is tracked and monitored for accurate and timely resolution with keen insights into ACO, hospital, physician practice, employer and plan business needs. Our on-call support extends beyond traditional hours to help client’s return to full function as soon as possible.

Geneia support services is deeply committed to providing our clients with the highest quality of service in a timely manner. Our standard support includes:

  • Active monitoring and management of the cloud for security and expansion needs
  • Guaranteed response times
  • Scheduled installations of software updates
  • Access to trained technical and business experts who know the system
  • Documentation and release notes

Geneia's team of support specialists, backed by more than 200 clinical, technical and business experts, is dedicated and committed to your success.

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