Training and Implementation Services | Products and Services | Geneia

Sitting side by side to exceed expectations.

We believe the difference between successful adoption of technology and an unsuccessful attempt comes down to the depth and breadth of the partner you choose. Your partner must intimately understand your business, healthcare and team needs and how to apply technology to surpass those needs. You need a partner that understands planning, executing and turn-key operations within the healthcare landscape.     

Geneia’s deep healthcare experience in payer and provider spheres is at your service. After listening to you and understanding your unique organizational needs, we leverage proven methodologies and our expert resources to execute a smooth, accurate implementation and adoption. Our success is measured by your satisfaction, your use of a fully integrated and functional system and your return on investment opportunity.

We believe that technology alone does not affect long-lasting change. Your team must accept, connect and share in their changing work environment. We provide outstanding across-the-board support for technology, clinical, educational, and enterprise functionality. We bring the expertise and experience to turn our analytical insights into organized, prioritized and effective actions for you and your organization.

Our team will work with yours to ensure that you are delivered what is promised – unmatched technology underpinning an engagement platform that is simple-to-use within every care and cost setting throughout your system. Geneia is ready to guide and support your progression down the path of your continued excellence in today’s and tomorrow’s healthcare world.

As your strategic partner, we will surpass your needs by:

  • Providing pre-implementation planning services for readiness checkpoints for success; along with post-implementation services to optimize user knowledge and expertise
  • Offering high level project management of the implementation and training process
  • Understanding your business needs and customizing software capability to meet or exceed your requirements with the creation of tools, reports and customized processes
  • Re-engineering workflow to incorporate the new tools for streamlined efficiencies and end-user adoption
  • Guiding cross-collaborative planning, training and implementation to achieve organizational goals

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