The digital front door is a strategy that meets patients where they are, digitally engaging them at every touchpoint along the healthcare journey. It means actually meeting patient expectations, coordinating their care, resolving their issues at the first point of contact and using technology and analytics to personalize opportunities for proactive care.
August 12, 2020 | Length: 15min
Geneia President and CEO Heather Lavoie discusses why the digital front door is important to patients, how the strategy benefits health plans, hospitals and physicians, and the results they can expect.
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